Getting Started with MediaLion

Enter your business name and choose your booking URL subdomain — your page will be live at yourbusiness.quickreserve.net. Select your brand colors (primary and secondary) to match your business. Optionally add your logo URL. Apply a promo code if you have one, enter payment details, and click "Pay & Activate".

After purchase, you'll receive an email with your admin login details:

• Admin Dashboard: yourbusiness.quickreserve.net/admin
• Public Booking Page: yourbusiness.quickreserve.net
• Username: Your email address
• Password: Auto-generated secure password

Log in to the admin dashboard to set up your services, staff, and availability.

• Professional Booking Page — Branded with your logo and colors
• 24/7 Online Booking — Clients book anytime, even while you sleep
• Email & SMS Reminders — Automatic notifications reduce no-shows
• Google Calendar Sync — Two-way sync prevents double bookings
• Client Database — Store customer info and appointment history
• Service & Pricing Setup — Unlimited services with custom durations and prices
• Custom Business Hours — Set availability for each day of the week
• Staff Calendars — Multiple staff members with individual schedules
• Multi-Location Support — Manage multiple business locations
• Appointment History — Track all past and upcoming bookings
• Analytics Dashboard — View bookings, revenue, and trends
• Block-Off Unavailable Times — Lunch breaks, vacations, personal time

Log in at yourbusiness.quickreserve.net/admin to access your admin dashboard. The main navigation includes:

• Dashboard — Overview showing total services, upcoming appointments, and account status
• Appointments — View and manage all bookings with status filters (Pending, Confirmed, Completed, Cancelled)
• Customers — Access your customer database with contact details and appointment history
• Services — Create and manage bookable services
• Schedule — Set your business hours for each day
• Analytics — View performance reports and booking trends
• Locations — Add multiple business locations
• Staff — Manage team members and assign them to services
• Settings — Configure business info, branding, and booking policies
• Preview — View your public booking page

Go to the Services tab and click + Add Service. For each service, enter:

• Service Name — What clients will see (e.g., "1 Hour Consultation")
• Duration (minutes) — How long the appointment lasts
• Price — Cost of the service (set to $0.00 for free sessions)
• Description — Brief explanation of what's included

Click Save to add the service. Your services appear in a list showing name, duration, price, and status. You can Edit, Deactivate, or Delete any service at any time. Deactivated services won't appear on your public booking page but remain in your system.

Go to the Schedule tab to define when you're open for bookings. For each day of the week:

• Toggle between Open or Closed
• Set the start time and end time for open days

For example, set Monday-Friday from 9:00 AM to 5:00 PM, and mark Saturday-Sunday as Closed. Customers can only book appointments within these defined hours. Time slots outside your business hours won't appear as available.

Go to the Staff tab and click + Add Staff Member. Enter their details:

• Name (required)
• Email — For notifications
• Phone — Contact number
• Title/Role — Their position (e.g., "Senior Stylist")
• Photo — Upload a profile image (JPG, PNG, WEBP)
• Assign to Services — Select which services this staff member can perform

Customers can choose who they want to book with when multiple staff are available.

Go to the Locations tab and click + Add Location. Enter:

• Location Name (required)
• Street Address
• City, State, ZIP Code, Country
• Phone — Location-specific contact number

Add multiple locations if your business operates from different addresses. Customers can select their preferred location when booking.

Click the Settings icon to access Business Settings with three sections:

Business Information:

• Business Name, Email, Phone
• Timezone — Ensure appointments display in correct local time
• Address — Your business location

Branding:

• Logo URL — Displayed on booking page and confirmation emails
• Primary Color and Secondary Color — Applied to your booking interface

Booking Policies:

• Cancellation Notice (hours) — Minimum time before appointment that customers can cancel
• Booking Buffer (minutes) — Time padding between appointments
• Max Advance Booking (days) — How far ahead customers can book
• Minimum Advance Notice (hours) — Required notice before booking
• Currency — USD, EUR, GBP, CAD, or AUD

Go to the Appointments tab to see all bookings. Use the Status Filter to view:

• All Statuses — Every appointment
• Pending — Awaiting confirmation
• Confirmed — Approved appointments
• Completed — Finished sessions
• Cancelled — Cancelled bookings

Each appointment shows the customer name, service, date/time, and status. Click any appointment to view details or update its status.

Go to the Customers tab to access your complete customer list showing Name, Email, Phone, and total Appointments. Click any customer to view their full appointment history and contact information. This database grows automatically as customers book through your page.

Go to the Analytics tab to view business performance metrics:

Key Metrics:

• Total Bookings — Number of appointments booked
• Total Revenue — Income from paid services
• Completed — Successfully finished appointments
• Cancellations — Number of cancelled bookings

Visual Reports:

• Bookings Over Time — Chart showing booking trends by date
• Popular Services — Which services are booked most frequently

Filter by date range to analyze specific periods. Use these insights to optimize your service offerings and identify busy periods.

Share your booking link (yourbusiness.quickreserve.net) on your website, social media, or email signature. When customers visit, they see a professional 3-step booking process:

Step 1 — Select a Service: Services display as cards showing price, duration, and description. Customer selects one and clicks Continue.

Step 2 — Select Date & Time: An interactive calendar shows available dates. After selecting a date, available time slots appear based on your business hours and existing bookings. Customer picks a time and clicks Continue.

Step 3 — Your Information: Customer enters their Full Name (required), Email (required), Phone, and any Additional Notes. A booking summary shows the service, duration, date, and time for review.

After clicking Confirm Booking, customers see a confirmation screen with their appointment details. The system automatically sends a confirmation email with all the booking information. The appointment immediately appears in your admin dashboard for management.

How do clients book appointments? You get a professional online booking page where clients can see your available times, select a service, and book instantly. Share the link on your website, social media, or email signature.

Will it remind clients of their appointments? Yes! Automatic email and SMS reminders are sent before each appointment. This dramatically reduces no-shows and last-minute cancellations.

Can I manage multiple staff members? Absolutely. Create separate profiles for each staff member with their own services and availability. Clients can choose who they want to book with.

Does it sync with my existing calendar? Yes! Two-way Google Calendar sync keeps everything updated in real-time. Appointments booked online appear on your calendar, and blocked times show as unavailable.

Can I set different services and prices? Yes. Create unlimited services with custom names, durations, prices, and descriptions. You control exactly what clients can book and how long each service takes.

Can I block off vacation or unavailable times? Definitely. Set your business hours for each day, and those are the only times available for booking. Closed days and times outside your hours won't appear as bookable.

Where do I log in to manage my bookings? Log in at yourbusiness.quickreserve.net/admin using the credentials sent to your email after purchase.

How do I get support? Contact MediaLion support through the website if you have questions or issues with your appointment booking system.

Enter your email address and choose a password — your CRM account will be created instantly at crmdesk.net. Apply a promo code if you have one, enter payment details, and click "Pay & Activate". Your CRM is ready to use immediately. Log in at crmdesk.net with the email and password you chose during setup.

CRM Core:

• Contacts — Store individual contact details with full address, tags, custom fields, and activity history
• Companies — Manage organizations with industry, revenue, employee count, and related contacts
• Deals — Track your sales pipeline with customizable stages, drag-and-drop kanban board, and list view

Productivity:

• Tasks — Create action items with priorities (low/medium/high/urgent), due dates, and status tracking. Automatic reminders for overdue and upcoming tasks
• Calendar — View meetings, calls, follow-ups, deadlines, and events in monthly/weekly/daily views with color-coded event types
• Email — Send, receive, and track emails with open tracking, conversation threading, folders (inbox/sent/drafts), templates, and auto-appended signatures

Intelligence:

• AI Assistant — Chat with an AI that has full context of your CRM data for instant insights, summaries, and recommendations
• Automations — Build workflows with triggers (contact added, deal stage changed, email received, task completed, tag added), conditions, and automated actions

Dashboard & Analytics:

• Dashboard — KPIs for pipeline value, won/lost deals, win rate, conversion rate, average deal value, contact/task/email counts
• Charts — Pipeline funnel, revenue trends (auto-grouped daily/weekly/monthly), activity breakdown
• Date Filtering — Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, This Year, Last 30 Days, Last 90 Days, or custom range
• Period comparison with previous period change indicators
• Print and export reports

System:

• Settings — Profile management, password changes, email/SMTP configuration, email signature editor
• Trash — Deleted records are kept for recovery. Restore or permanently delete from the Trash page
• Import/Export — Bulk import contacts, companies, deals, and tasks from CSV with field mapping, duplicate detection, and preview. Export any list to CSV
• Tags — Color-coded tag system with autocomplete suggestions across all record types
• Notifications — In-app alerts for new emails, task deadlines, deal changes, and workflow executions

Log in to your CRM at crmdesk.net. The Dashboard displays your key performance indicators, pipeline charts, revenue trends, top deals, upcoming tasks, and recent activity — all filterable by date range.

The left sidebar provides navigation organized into sections:

• Main: Dashboard
• CRM: Contacts, Companies, Deals
• Productivity: Tasks, Calendar, Email
• Intelligence: AI Assistant, Automations
• System: Settings, Trash

Contacts are individual people you interact with. Go to CRM > Contacts and click "Add Contact". Enter contact information:

• Name: First Name, Last Name
• Communication: Email, Phone, Mobile
• Company: Link to a company record
• Job Details: Job Title, Department
• Address: Street, City, State, Zip, Country
• Other: Lead Source, Tags, Notes, Custom Fields

The contacts list displays Name, Email, Phone, Company, and Created Date in a searchable, sortable table. Click any contact to open the detail panel showing full information, related deals, tasks, and activity timeline. You can add notes directly from the detail panel.

Duplicate Detection: When creating a contact, the system checks for existing records with the same email or phone and displays a warning if duplicates are found.

Bulk Actions: Select multiple contacts using checkboxes to delete in bulk. Export the full list to CSV or import contacts from a CSV file with field mapping and duplicate handling.

Companies represent organizations you do business with. Go to CRM > Companies and click "Add Company". Enter company details:

• Overview: Name, Industry, Website, Email, Phone
• Address: Street, City, State, Zip, Country
• Details: Annual Revenue, Employee Count, Tags, Notes, Custom Fields

The company list is searchable by name, email, phone, and industry. Click any company to view full details, associated contacts, deals, tasks, and activity history.

Duplicate Detection: The system warns when creating companies with the same name or email as existing records.

Deals track your sales opportunities and revenue. Go to CRM > Deals to view your pipeline. Deals can be viewed in two modes:

• Pipeline View (Kanban): Drag-and-drop deals between stages. Each column shows the deal count and total value for that stage.
• List View: Sortable table with search, showing deal name, value, stage, contact, and expected close date.

Click any deal to open the detail panel showing value, stage (with color badge), probability, close dates, linked contact and company, description, tags, and full activity timeline with notes.

To create a deal, click "Add Deal" and enter:

• Name, Value (supports shorthand like "50k" or "2m"), Currency
• Stage, Probability (0-100%)
• Contact, Company
• Expected Close Date, Description, Tags

Default stages: Lead (10%) > Qualified (25%) > Proposal (50%) > Negotiation (75%) > Won (100%) / Lost (0%). Stages are fully customizable — change names, colors, order, and probabilities from the deal settings.

Deal Value Validation: Values are validated and formatted automatically. Shorthand notation (50k, 2m) is supported. Invalid entries show inline error messages.

Activity Logging: Stage changes and value changes are automatically logged in the deal's activity timeline.

Go to Productivity > Tasks and click "Add Task". Enter task details:

• Title, Description
• Status: Pending, In Progress, Completed, Cancelled
• Priority: Low, Medium, High, Urgent
• Due Date/Time
• Linked Contact, Company, or Deal

Tasks are displayed in a searchable, sortable list with status filters. Visual indicators highlight due dates:

• Red row: Overdue tasks (shows "Overdue by X days")
• Amber row: Tasks due today
• Relative labels: "Due tomorrow", "Due in 3 days", etc.

Automatic Reminders: The system checks for overdue and upcoming tasks every 5 minutes and creates notifications. A toast alert appears for overdue tasks. The Dashboard overdue count is clickable to jump to your task list.

Go to Productivity > Calendar to view all scheduled activities. Switch between monthly, weekly, and daily views. Events are color-coded by type:

• Purple: Meetings
• Green: Calls
• Orange: Follow-ups
• Red: Deadlines
• Blue: Other

Create events directly on the calendar with title, description, start/end time, location, contact/deal association, reminders, and recurrence. An upcoming events sidebar shows your next scheduled items.

Go to Productivity > Email to manage all email communications. Features include:

• Inbox: View all received emails with conversation threading grouped by subject and contact
• Compose: Write and send emails with subject, body, to/CC/BCC fields
• Templates: Create reusable email templates for quick access when composing
• Folders: All Mail, Sent, Drafts, Failed
• Search: Find emails by subject, sender, recipient, or body content
• Open Tracking: Outbound emails include a tracking pixel. A green "Opened" badge shows when recipients open your email, with open count and timestamp
• Signature: Set up your email signature in Settings — it's automatically appended to every outgoing email
• Drafts: Save emails as drafts and send later

Email requires SMTP or SendGrid configuration in Settings before sending.

Access the AI Assistant from the sidebar or the top-right button on any page. The AI panel slides in from the right without blocking your current work.

Features:

• Multi-turn conversations with full chat history
• Context-aware: the AI has access to your CRM data (contacts, deals, tasks, pipeline stats)
• Create new conversations or load previous ones
• Ask questions like "Show my pipeline summary", "What deals are closing this week?", or "Draft a follow-up email for John"

Go to Intelligence > Automations to create automated workflows. The visual workflow builder uses a 3-step process:

1. Trigger: What starts the workflow — Contact Added, Deal Stage Changed, Deal Created, Email Received, Task Completed, or Tag Added
2. Conditions: Optional filters to narrow when the workflow fires
3. Actions: What happens — multiple actions can be chained together

Manage workflows from the list view: toggle active/inactive, view execution history, monitor run counts. Rate limiting prevents infinite loops (max depth of 3, configurable max runs per contact).

The Dashboard is your central analytics hub. All data responds to the date range selector in the toolbar.

Primary KPIs (4 cards):

• Pipeline Value — total open pipeline with deal count
• Won Deals — value with percentage change vs previous period
• Lost Deals — value with count
• Win Rate — conversion percentage

Secondary KPIs (6 cards):

• Total Contacts (+ new in period)
• Total Companies
• Total Deals
• Pending Tasks
• Overdue Tasks (clickable — jumps to task list)
• Emails Sent in period

Charts:

• Pipeline by Stage (bar chart)
• Pipeline Funnel (horizontal bar)
• Revenue Trend (line + bar, auto-groups daily/weekly/monthly based on date range)
• Activity by Type (stacked bar)

Additional Sections:

• Top 5 largest open deals with value, stage, and contact
• Upcoming tasks by due date
• Recent activity feed

Date Presets: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, This Year, Last 30 Days, Last 90 Days, or Custom Range.

Actions: Print the dashboard or export as PDF.

Go to any list page (Contacts, Companies) and click "Import CSV". The import process:

1. Upload a UTF-8 encoded CSV file
2. Preview the first 5 rows and map CSV columns to CRM fields (auto-suggested)
3. Choose duplicate handling: Skip Duplicates or Update Duplicates
4. Review duplicate counts (existing matches + in-file duplicates)
5. Run the import and view summary statistics

Click "Export CSV" on any list page to download all records in that section as a CSV file.

Go to System > Settings to configure your account.

Profile:

• First Name, Last Name, Company Name, Phone, Timezone
• Email is read-only (set during account creation)

Change Password:

• Enter current password, then new password (minimum 8 characters) and confirm

Outbound Email (SendGrid):

• Sending address is auto-generated from your account email and cannot be changed
• Set your Display Name (shown as the sender name)
• Send a test email to verify delivery

Outbound Email (SMTP — if SendGrid not enabled):

• SMTP Host, Port, Security (STARTTLS/SSL/None)
• Username, Password
• From Name, From Email
• Send a test email to verify your SMTP connection

Email Signature:

• Compose your email signature with basic HTML formatting
• Live preview shows how it will appear
• Signature is automatically appended to all outgoing emails

Go to System > Trash to view all deleted records. When you delete a contact, company, deal, or task, it's moved to the Trash instead of being permanently removed.

From the Trash page you can:

• View all deleted records with type, name, and deletion date
• Filter by record type (Contact, Company, Deal, Task)
• Restore — puts the record back where it was
• Delete Permanently — removes the record forever (cannot be undone)
• Empty Trash — permanently delete all trashed records at once

Tags help you organize and categorize contacts, companies, and deals. When creating or editing a record:

• Type a tag name and press Enter or comma to add it
• Tags appear as color-coded pills that can be removed with the X button
• Autocomplete suggests existing tags as you type
• Each tag gets a consistent color across the system

In detail panels, tags are displayed as clickable pills — click a tag to filter the list by that tag.

The notification bell in the top bar shows your unread count. Notifications are generated for:

• New emails received
• Overdue tasks and tasks due soon
• Deal stage changes
• Workflow executions
• Contact additions

Click the bell to view all notifications. Mark individual notifications as read, or use "Mark All Read" to clear them.

To ensure platform stability, the following rate limits apply per user:

• Sending emails: 50 per hour, 200 per day
• AI Assistant messages: 60 per hour
• Login attempts: 10 per 15 minutes
• Bulk deletions: 5 per hour
• CSV imports: 10 per hour
• CSV exports: 20 per hour
• API requests (general): 300 per minute

If you hit a rate limit, wait a moment and try again. A "Too many requests" message will appear.

Where do I access my CRM?
Log in at crmdesk.net with the email and password you created during setup.

What's the difference between Contacts, Companies, and Deals?
Contacts are individual people. Companies are organizations (contacts can be linked to companies). Deals are sales opportunities tied to contacts and companies — track them through pipeline stages from Lead to Won/Lost.

How do I track my sales pipeline?
Go to Deals to see your pipeline in kanban or list view. Drag deals between stages, set values and probabilities, and monitor everything from the Dashboard.

Can I send emails from the CRM?
Yes. Configure your email in Settings (SendGrid or SMTP), then go to Email to compose, send, and track emails. Open tracking shows when recipients read your messages.

How do I know if someone opened my email?
Outbound emails include automatic open tracking. A green "Opened" badge appears in your inbox, showing how many times the email was opened and when.

I accidentally deleted a record. Can I get it back?
Yes. Go to System > Trash. All deleted records are kept there. Click "Restore" to recover any record.

How do task reminders work?
The system automatically checks for overdue and upcoming tasks every 5 minutes. You'll see a notification badge and toast alerts for overdue tasks. Overdue tasks are highlighted in red in your task list.

Can I import my existing data?
Yes. Click "Import CSV" on the Contacts or Companies page. Upload your CSV file, map the columns, choose how to handle duplicates, and import. The system shows duplicate warnings before importing.

What are Automations?
Automations let you create if-this-then-that workflows. For example: when a deal stage changes to "Won", automatically create a follow-up task. Set triggers, conditions, and actions using the visual workflow builder.

How do I use the AI Assistant?
Click "AI Assistant" in the sidebar or the sparkle icon in the top bar. Ask questions about your CRM data, request summaries, or get help drafting emails. The AI has context about your contacts, deals, pipeline, and recent activity.

How do I set up my email signature?
Go to Settings and scroll to the "Email Signature" section. Write your signature (HTML supported), preview it, and save. It will automatically appear at the bottom of every outgoing email.

Is there a limit on how many emails I can send?
Yes. You can send up to 50 emails per hour and 200 per day. This protects deliverability and prevents abuse.

How do I get support?
Contact MediaLion support through the website if you have questions or issues with your CRM system.

Content Enter your desired subdomain for your branded invoicing portal. Your portal will be live and accessible at yourbrand.invoicepaypro.com — this is where you and your clients will access invoices and payments.

Provide your business name and optionally add your logo URL. Select your brand color — this will be used throughout your invoices, emails, and client portal.

Apply a promo code if you have one, then enter your payment details. Click "Pay & Activate" to create your invoicing portal instantly. Your site goes live immediately.

• Your Own Portal — Live at yourbrand.invoicepaypro.com
• Unlimited Invoices — Create as many invoices as you need
• Unlimited Clients — Store all your client information
• Unlimited Estimates — Send quotes before finalizing work
• AI Pricing Assistant — Get market-based pricing suggestions
• One-Click Payments — Clients pay instantly via card
• Automatic Reminders — System sends payment reminders for you
• Recurring Billing — Set up weekly, monthly, or yearly invoices
• Client Portal — Clients view and pay invoices online
• Custom Branding — Your logo and colors on everything
• Professional PDFs — Download and send polished invoices
• Payment Tracking — See what's paid, pending, and overdue
• Mobile Friendly — Works perfectly on any device

After activation, your branded portal is live at yourbrand.invoicepaypro.com. Log in to access your dashboard showing key metrics:

• This Month — Revenue for current month
• This Year — Total annual revenue
• Unpaid — Outstanding invoice amount
• Overdue — Past-due invoices

Check your email after activation for email and password details.

Content Go to Settings > Payment Settings and click "Connect Bank Account with Stripe". This links your bank account so client payments go directly to you — no middleman fees.

In Settings, configure your business details:

• Business Name — Appears on all invoices
• Phone Number — Contact number for clients
• Business Address — Your business location
• Business Logo — Upload JPG, PNG, GIF, or SVG (max 2MB)
• Brand Color — Used throughout invoices and emails
• Google Business URL — For review requests after payment

Content From your dashboard, click New Estimate. Estimates are quotes you send clients before work begins — they can be converted to invoices once approved.

Content Choose an existing client from the dropdown, or select + Add New Client to create a new one. Enter client name, email, phone, and address.

Click + Add Line Item to manually add services. For each item, enter:

• Description — What the service is
• Quantity — How many units
• Rate — Price per unit

Click ✨ AI Smart Pricing to let AI suggest pricing. Describe the work, enter your location, then select:

• Project Scope — Single service, standard job, multiple services, or large project
• Timeline — Standard, rush/urgent, or flexible
• Complexity — Basic, standard, or advanced
• Materials — You provide, client provides, or not applicable

Click Generate Smart Pricing and AI analyzes market data to suggest accurate line items.

Review the totals showing Subtotal, Tax, and Total. Add a tax rate if applicable, include notes for terms or payment instructions, and optionally make it recurring. Click Create Estimate to save and send.

Content From your dashboard, click New Invoice. The process is identical to estimates — select client, add line items (manually or with AI), set tax rate, and add notes.

Once created, invoices are sent to your client via email. The email includes a Pay Now button that links directly to secure payment on your branded portal.

View all invoices on your dashboard. Filter by status:

• Sent — Invoice delivered, awaiting payment
• Paid — Payment received
• Overdue — Past the due date

The AI pricing assistant analyzes your service description and location to suggest market-based pricing. It factors in:

• Your geographic area and local rates
• Job complexity and scope
• Industry standards for similar services
• Timeline and urgency factors

1. Click ✨ AI Smart Pricing when creating an estimate or invoice
2. Describe the work in detail (e.g., "Deep clean 3-bedroom house" or "Logo design + business cards")
3. Enter your city and state for location-based pricing
4. Select project scope, timeline, complexity, and materials options
5. Click Generate Smart Pricing
6. Review suggested line items and click Add These Items

You can always adjust the AI-generated prices before sending.

When creating an invoice or estimate, check the Make this recurring box. Select the frequency:

• Weekly — Invoice generated every week
• Monthly — Invoice generated every month
• Yearly — Invoice generated annually

Perfect for retainers, maintenance contracts, or subscription services.

The system automatically sends polite email reminders for unpaid invoices. Stop chasing payments — reminders go out on your behalf until the invoice is paid or marked otherwise.

Make every invoice look professional with your branding:

• Business Logo — Appears on invoices and emails
• Brand Color — Applied to buttons, accents, and highlights
• Business Name — Shown prominently on all documents
• Business Address & Phone — Professional contact details

Enable Send review requests after payment to automatically ask satisfied clients for Google or Yelp reviews after they pay. Add your Google Business Profile URL and optional Yelp URL in Settings.

Where is my invoicing portal? Your portal is live at yourbrand.invoicepaypro.com (using the subdomain you chose during setup). This is where you log in to manage invoices and where clients go to view and pay.

How does the AI pricing work? Describe your service and location. The AI analyzes market data to suggest accurate pricing — factoring in your area, complexity, and industry standards. You can always adjust the final price.

How do I receive payments? Connect your Stripe account in Settings. When clients pay an invoice, money goes directly to your bank account — no middleman, no extra fees from us.

Can I set up recurring invoices? Yes! Perfect for retainers, maintenance contracts, or subscriptions. Set up weekly, monthly, or yearly invoices that automatically generate and send to your clients.

Is there a limit on invoices or clients? No limits at all. Create unlimited invoices, store unlimited clients, and send unlimited estimates. Scale your business without restrictions.

Will it have my branding? Absolutely. Upload your logo, set your brand colors, and your business name appears on all invoices, emails, and the client payment portal.

Can clients pay from their phone? Yes! The entire platform is mobile-friendly. Clients receive an email, tap the pay button, and complete payment in seconds from any device.

What's the difference between estimates and invoices? Estimates are quotes sent before work begins. Invoices are bills for completed work. Both can be created with AI pricing assistance.

How do automatic reminders work? The system sends polite email reminders for unpaid invoices automatically. You don't need to chase payments manually.

How do I get support? Contact MediaLion support through the website if you have questions or issues with your invoicing portal.

Provide the full URL of the website you want to optimize (e.g., https://yourbusiness.com). This is the site where all SEO work will be performed.

Enter the main keywords and phrases you want to rank for on Google. These should be the search terms your potential customers use to find businesses like yours. For example: "plumber in Miami" or "best coffee shop downtown."

List any competitor websites you'd like us to analyze. This helps us understand your market and develop a strategy to outrank them.

We need admin access to your website (such as WordPress login credentials) to make on-page optimizations, install tracking tools, and publish new content.

Base SEO Package — Includes keyword research, on-page optimization, content creation, backlink building, and monthly reports.

Local SEO Add-on — Add this if your business serves a specific geographic area. Includes Google Business Profile optimization, local citations, and map pack optimization.

Review your order, apply a promo code if you have one, and submit payment. Our SEO team will begin working on your campaign immediately.

During the first month, our team builds the foundation for your SEO success:

Keyword & Competitor Research — We identify the best keywords to target based on search volume and competition

Full Website Audit — We analyze your site for technical issues and opportunities

Title & Meta Optimization — We optimize your page titles and meta descriptions for search engines

Google Analytics Setup — We install tracking to measure your traffic growth

Search Console Integration — We connect your site to Google Search Console for performance data

XML Sitemap & Robots.txt — We ensure search engines can properly crawl your site

Schema Markup Implementation — We add structured data to help search engines understand your content

Site Speed Improvements — We optimize loading times for better rankings and user experience

Every month after the foundation is complete, we continue growing your rankings:

New Optimized Content — Fresh pages and blog posts targeting your keywords

High-Authority Backlinks — Quality links from reputable websites to boost your domain authority

Performance Monitoring — We track your rankings and traffic continuously

Detailed Monthly Report — A comprehensive report showing your progress and all work completed

If your business serves a specific geographic area, the Local SEO add-on helps you dominate local search results:

Google Business Profile Optimization — We optimize your listing for maximum visibility

Local Citation Building — We add your business to relevant local directories

Local Directory Listings — We ensure consistent business information across the web

Map Pack Optimization — We help you appear in the Google Maps "3-pack" results

This is essential for businesses like plumbers, dentists, restaurants, law firms, and any service that targets local customers.

Each month, you'll receive a detailed report showing your SEO progress. To access your report:

1. Log in to your account
2. Click on Manage Services in the dropdown menu
3. Find your SEO subscription card
4. View your latest monthly report

Your monthly report includes:

Keyword Rankings — Current positions for all your target keywords

Ranking Changes — Movement compared to previous months

Organic Traffic — Visitors coming from Google search

Traffic Growth — Comparison to previous periods

Backlinks Built — New links acquired that month

Content Created — New pages or blog posts published

Work Summary — Detailed list of all optimizations completed

How long until I see results? SEO is a long-term strategy. While we make foundational improvements in the first month, significant ranking improvements typically take 3-6 months for competitive keywords. You'll receive monthly reports tracking progress throughout.

What do you need from me to get started? We need your website URL, a list of services or keywords you want to rank for, and admin access to your website (like WordPress login) so we can make optimizations.

Who writes the content? Our professional content team writes all new pages and blog posts. Everything is optimized for your target keywords and written to convert visitors into customers.

What's the difference between on-page and off-page SEO? On-page SEO involves optimizing elements on your website (content, keywords, site speed). Off-page SEO involves building your site's authority through high-quality backlinks from other websites. We handle both.

Do I need the Local SEO add-on? If your business serves a specific area (like a plumber, dentist, or restaurant), yes. Local SEO helps you appear in the Google Maps results that show for local searches.

Can I cancel anytime? Yes. SEO is a monthly service with no long-term contracts. However, we recommend committing to at least 6 months to see meaningful results from the strategy.

How do I check my progress? Log in to your account, go to Manage Services, and view your SEO subscription card to access your latest monthly report.

Choose the social media platform you want to boost (Instagram, Facebook, YouTube, TikTok, etc.) and select the specific service you need, such as followers, likes, views, or comments.

Provide the required information for your order:

1. Profile URL or Post Link: Direct link to your profile or the specific post you want to boost.
2. Quantity: How many followers, likes, views, or other engagement you want.
3. Email Address: Where you'll receive order updates and confirmations.

Review your order summary, apply a promo code if you have one, and submit payment. Your order will begin processing immediately.

Most orders start delivering within minutes of purchase. The full quantity is delivered gradually over time to appear natural and organic.

We never ask for your password. All we need is your public profile URL or post link. Your account credentials stay completely private and secure.

You can purchase services for any of the networks below:

• Instagram — Followers, Likes, Comments, Views, Story Views
• Facebook — Page Likes, Post Likes, Shares, Followers
• YouTube — Subscribers, Views, Watch Hours, Likes, Comments
• TikTok — Followers, Views, Likes, Shares
• X (Twitter) — Followers, Retweets, Likes
• LinkedIn — Connections, Followers, Engagement
• Pinterest — Followers, Repins, Board Followers
• Telegram — Channel Members, Post Views

• Followers & Subscribers — Grow your audience and social proof
• Post & Video Likes — Boost engagement on your content
• Comments — Add social interaction to your posts
• Video Views — Increase view counts on videos and reels
• Story Views — Get more eyes on your stories
• Shares & Retweets — Expand your content's reach
• Watch Hours — Build toward monetization requirements
• Page Likes — Grow your business page presence

• Full quantity is spread over hours or days depending on order size
• Delivery starts within minutes of order confirmation
• Progress appears organic to protect your account
• Larger orders may take longer to complete fully

You can monitor your order progress through your account dashboard. Order status will show as Processing, In Progress, or Completed.

All services are designed to boost your social proof and credibility. We use high-quality sources that help establish trust and encourage organic growth from real users.

Many of our key services include a refill guarantee. If you experience any drop within the guarantee period, we'll replenish the lost count for free at no additional charge.

• Correct Links Only — Double-check that your profile URL or post link is accurate before submitting
• Public Account Required — Your profile or post must be public for delivery to work
• No Password Sharing — We will never ask for your login credentials
• One Order at a Time — For best results, allow current orders to complete before placing new ones for the same profile

• Keep your profile public during delivery
• Don't change your username while an order is in progress
• Ensure the post or profile link is correct and accessible
• Allow time for full delivery before assessing results

• Verify your profile or post is set to public
• Check that the link you provided is correct and accessible
• Confirm you haven't changed your username since ordering
• Allow up to 24 hours for delivery to begin on larger orders
• Contact support if no progress after 24 hours

In rare cases, an order may fail due to:

• Private profile or post
• Incorrect or broken link
• Account restrictions or limitations
• Username change during processing

Failed orders are automatically refunded to your account balance.

Is this safe for my account? Yes. We never ask for your password and only need your public profile or post URL. Our delivery methods are designed to look natural and keep your account safe.

How fast will I see results? Most orders begin delivering within minutes. The full quantity is delivered gradually over time to appear natural and organic.

Are the followers real people? We provide high-quality profiles designed to boost your social proof and credibility. They help establish trust and encourage organic growth from real users.

What if followers or likes drop? Our key services include a refill guarantee. If you experience any drop within the guarantee period, we'll replenish the lost count for free.

Do you need my password? Never. We will never ask for your password. All services are delivered using only your public profile URL or post link.

What if my order doesn't complete? In the rare case an order can't be fulfilled (e.g., private account or incorrect link), you'll receive a full refund automatically.

Can I order for multiple accounts? Yes. Simply place separate orders with the correct profile URL for each account you want to boost.

How do I get support? Contact MediaLion support through the website if you have questions or issues with your order.

After your account is activated, you'll receive login credentials via email. Log in at the provided URL (socialmediasuite.net) to access your Social Media Suite dashboard. The dashboard shows an overview of your connected channels, scheduled posts, and account activity.

Before you can publish content, you need to connect your social media accounts:

1. Click Channels in the left sidebar
2. Click Add channels
3. Select the platform you want to connect (Facebook, Instagram, X/Twitter)
4. Choose the account type (Profile, Page, etc.)
5. Follow the authorization prompts to grant access

Your connected accounts will appear in the Channels list and can be selected when creating posts.

1. Click Publishing in the left sidebar
2. Click the Compose button in the top right
3. Select which channels to post to
4. Write your caption and add media (images or videos)
5. Choose to post immediately or schedule for later
6. Click Schedule or Post Now

The Publishing page displays a calendar showing all your scheduled and published posts. You can:

Switch Views — Toggle between Month, Week, or List view

Filter Posts — Filter by status (Published, Processing, Unpublished), social network, campaign, or label

Drag and Drop — Reschedule posts by dragging them to a new date

Quick Actions — Preview, edit, or delete posts directly from the calendar

Posts you've started but not scheduled are saved as drafts. Access them by clicking Draft in the Publishing navigation. From here you can continue editing or schedule your draft posts.

Campaigns help you organize related posts together:

1. Go to Publishing > Campaigns
2. Click Add new
3. Enter a campaign name and select a color
4. Click Create

When composing posts, you can assign them to a campaign to track performance and keep content organized.

Labels let you tag and categorize your posts:

1. Go to Publishing > Labels
2. Click Add new
3. Enter a label name and select a color
4. Click Create

Apply labels to posts when scheduling to filter and organize your content calendar.

Let AI automatically generate and publish content on a schedule:

1. Click AI Publishing in the left sidebar
2. Click Create new
3. Enter a campaign name
4. Select which channels to publish to
5. Choose your prompts from the prompt list
6. Configure AI options (language, tone, creativity, hashtags)
7. Set your posting schedule (times and days of the week)
8. Set an end date (optional)
9. Click Save changes

Customize how AI generates your content:

Include Media — Add AI-generated images, or pull from Unsplash, Pexels, or Pixabay

Language — Choose from 40+ languages

Tone of Voice — Select from Friendly, Professional, Humorous, Formal, and more

Creativity — Set the creativity level (Economic, Average, Good, Premium)

Hashtags — Automatically add 1-10 hashtags

Approximate Words — Set the target length for generated content

Schedule multiple posts at once using a CSV file:

1. Click Bulk Posts in the left sidebar
2. Click Bulk Template to download the CSV template
3. Fill in your posts in the template
4. Select which channels to post to
5. Upload your completed CSV file
6. Set the interval between posts (in minutes)
7. Click Save changes

The system will automatically schedule your posts with the specified interval between each one.

Automatically publish content from RSS feeds:

1. Click RSS Schedules in the left sidebar
2. Click Add new
3. Enter the RSS feed URL
4. Select which channels to publish to
5. Configure posting frequency and options
6. Click Save

New items from the RSS feed will be automatically posted to your selected channels.

Create content ideas and captions using AI:

1. Click AI Contents in the left sidebar
2. Choose a template from the left panel, or write your own prompt
3. Configure options:

• Language — Select your target language
• Tone of Voice — Choose the style of writing
• Creativity — Set how creative the output should be
• Hashtags — Add automatic hashtags
• Approximate Words — Set target length
• Total Results — How many variations to generate

1. Click Generate
2. Copy the results to use in your posts

Store images and videos for use in your posts:

1. Click Files in the left sidebar
2. Click New > Upload file
3. Select files from your computer
4. Files will appear in your library

You can also drag and drop files directly into the interface, or upload from a URL using Actions > Upload From URL.

Keep your media organized:

Create Folders — Click New > New folder to create folders

Filter by Type — Use the Filters dropdown to show only images, videos, documents, etc.

Search — Use the search bar to find specific files

Bulk Actions — Select multiple files and delete them at once

Create a library of reusable captions:

1. Click Captions in the left sidebar
2. Click Create new
3. Write your caption text
4. Click Save

When composing posts, you can quickly insert saved captions instead of writing from scratch.

Group multiple channels together for easy selection when posting:

1. Click Groups in the left sidebar
2. Click Create new
3. Enter a group name
4. Select which channels to include
5. Click Save

When composing posts, select a group to post to all channels in that group at once.

Add watermarks to protect your content:

1. Click Watermark in the left sidebar
2. Select an account or apply to all accounts
3. Upload your watermark image or enter text
4. Configure position and opacity
5. Click Save

Watermarks will be automatically applied to images you post through selected accounts.

Configure proxies for your accounts:

1. Click Proxies in the left sidebar
2. Click Create new
3. Enter your proxy details (address, port, credentials)
4. Add a description and location
5. Click Save

Assign proxies to specific channels to route traffic through them.

Find free images and videos to use in your posts:

1. Click Search Media Online in the left sidebar
2. Enter a keyword
3. Select a source (Unsplash, Pexels, Pixabay)
4. Click Search
5. Select the media you want
6. Click Save To Files to add them to your library

Connect the following social media platforms:

Facebook — Profiles and Pages

Instagram — Profiles (Official and Unofficial)

X (Twitter) — Profiles (Unofficial)

Each platform may have different posting options available (Feed, Reels, Stories) depending on the account type.

Connect Multiple Channels — Manage all your social accounts from one place

Use Groups — Create groups for different clients or brands to post efficiently

Schedule Ahead — Plan your content calendar in advance using the calendar view

Leverage AI — Use AI Publishing to maintain a consistent posting schedule with minimal effort

Organize with Labels — Tag posts by topic or campaign for easy tracking

Save Captions — Build a library of proven captions to reuse

Use Bulk Upload — Save time by scheduling multiple posts at once via CSV

Enter a unique username for your new VPN account. This is what you

Review your order, apply a promo code if you have one, and submit payment. Your VPN account will be activated within minutes and your login credentials will be sent to your email.

Download the VPN app for your device:

Windows: Download

Mac: Download

Linux: Download

Android (APK): Download

Android (Google Play): Download

iPhone & iPad (App Store): Download

Fire TV / Android TV (APK): Download

1. Download and install the app for your device
2. Open the app and enter your VPN username and password
3. Select a server location (or use the recommended server)
4. Tap Connect

That's it — you're now protected.

For the fastest speeds, connect to a server closest to your physical location. To access content from a specific country, connect to a server in that region. The app will show you available servers and their current load.

If you experience slow speeds or connection issues, try changing the protocol in the app settings. Available protocols include:

OpenVPN (UDP) — Best for speed

OpenVPN (TCP) — Best for reliability

IKEv2 — Best for mobile devices

L2TP/IPsec — Wide compatibility

PPTP — Legacy support

Your account supports up to 10 simultaneous connections. Install the app on your phone, laptop, tablet, TV, and more — all can be connected at the same time with a single account.

If you need to configure L2TP/IPsec manually on any device, use these details:

Server: Use any server address from the app

Username: Your VPN username

Password: Your VPN password

Secret/Pre-Shared Key: 321inter

For manual IKEv2 configuration:

Server: Use any server address from the app

Remote ID: The server address you're connecting to

Local ID: Your VPN username

Username: Your VPN username

Password: Your VPN password

Military-Grade Encryption — Your data is protected with state-of-the-art encryption on any network

Global Server Network — Connect to servers worldwide for fast, reliable access to content from anywhere

Zero Logs Policy — We don't track, store, or sell your browsing activity

Unlimited Bandwidth — Stream, download, and browse without speed throttling or data caps

P2P & Torrenting Supported — Fully supported on all servers with complete privacy

10 Simultaneous Connections — Protect all your devices with one account

1 Gbps Server Speeds — High-speed servers for optimal performance

If you're experiencing slow speeds, try these steps:

1. Connect to a server closer to your location
2. Switch to a different protocol (OpenVPN UDP is usually fastest)
3. Try a different server in the same region
4. Check your base internet speed without VPN

If you can't connect:

1. Check that your username and password are entered correctly
2. Try switching between protocols in the app settings
3. Restart the app and try again
4. Check your internet connection without VPN
5. Try a different server location

How many devices can I use? You can connect up to 10 devices simultaneously with a single account.

How do I find my password? Your password was sent to your email when you purchased the VPN. Check your inbox and spam folder for the welcome email.

Can I use it for streaming? Yes. Unlimited bandwidth and global servers let you stream without buffering or restrictions.

Is torrenting allowed? Yes, P2P and torrenting is fully supported on all servers.

Do you keep any logs? No. We operate a strict zero-logs policy — no connection logs, no usage logs, nothing.

How fast is the connection? All servers are connected via 1 Gbps ports. For best speeds, connect to a server closest to your location.

What protocols are supported? OpenVPN (UDP/TCP), IKEv2, L2TP/IPsec, and PPTP.

Choose the pages you need for your website. The Home page is required, and you can add additional pages based on your needs. Privacy Policy and Terms & Conditions pages are included by default with every order.

If you need an online store or other custom features, select them during checkout. Options include E-Commerce Store for selling products or services, or Other Custom Functionality for specific features you have in mind.

Enter your logo URL so we can incorporate your branding into the design. This field is optional but recommended for a cohesive look.

Provide your hosting provider information or credentials so we can deploy your finished website. This field is required.

Let us know the best way to reach you for project updates, whether that's email, phone, or another method.

Review your selections, apply a promo code if you have one, and submit payment to get started.

Home — Your main landing page (required)

About — Share your story, mission, and team

Services — Showcase what you offer

Contact — Contact forms and business information

FAQ — Answer common visitor questions

Blog — Publish articles, news, and updates

Testimonials — Display customer reviews and feedback

Portfolio — Highlight your past work and projects

Gallery — A visual showcase of images or media

Additional Pages — Add extra pages beyond the standard options

Once your order is placed, our team will begin working on your website. We'll reach out using your preferred contact method to gather any additional details and discuss your vision.

You'll receive progress updates throughout the build process. Once complete, we'll coordinate the final delivery and ensure everything is set up on your hosting.

• A Record: Points your domain to an IP address (e.g. for hosting).
• CNAME: Points a subdomain to another domain name (e.g. shop.yoursite.com -> shops.myshopify.com).
• MX Record: Controls where your emails are delivered.
• TXT Record: Used for verification (Google, Facebook) and email security (SPF/DKIM).